Coronavirus information

Updated 31st March 2020

At Wellgate Care the health, safety and wellbeing of our residents and colleagues is always our top priority. We are therefore continuing to take comprehensive action to respond to the growing coronavirus outbreak in the UK.

I am sure you will all be aware of the government guidance issued on 23rd March which made it clear that all of us are only to go outside for food, health reasons or work (where this absolutely cannot be done from home).

All of us now have to play our part in implementing the new guidance and for this reason, and for the health and safety of our residents and staff, we are limiting non-essential visitors to our homes until further notice

We have made the decision to temporarily suspend visits from all relatives and friends unless there are exceptional circumstances.  We have not taken this decision lightly, but feel that reducing all but vital visitors to our homes will help protect the health and safety of residents.  We recognise that will concern some people, but we do ask for your support.

Requests for visits where exceptional circumstances arise will be considered. These can be only be arranged by contacting the Home Manager in advance. Please do not attempt to arrange a visit to any home for any reason if you feel unwell, particularly if you have a cough, a fever or high-temperature, or have shortness of breath, or if you have been in contact with someone who may have coronavirus.

We have also stopped visits from individuals such as entertainers and from professionals and contractors who are carrying out non-essential work. All health-related visits will continue as required although some appointments are now being held through phone or video calls.

We intend to follow public health advice to determine when visits will return to normal, and, as things currently stand, our initial estimate is that these restrictions may need to be in place for up to 12 weeks.

We will continue to do our best to support residents to keep in touch with you and any other loved ones via other methods, such as phone or video calls, letters or emails in the short term.

We will be supporting all of our residents to follow the latest guidance and will only be supporting them to leave their home for health reasons. We will ensure that those residents that would like to go outside get to spend time in the garden at the home

We know this is a challenging time for everyone and we will be doing our utmost to support all residents, staff, relatives and friends through this period.

Lastly, I think we should all congratulate and thank the fantastic employees that we have at Wellgate Care who are continuing to work each day in such difficult times.


Date added: 19th March 2020

Visiting a Home

Whilst we are not restricting visits at the present time we would ask that you contact home managers/homes ahead of a visit and that you do not visit the homes if you are experiencing any symptoms of Coronavirus, or have recently been in contact with anyone that has been diagnosed with Coronavirus.

If you can delay your visit or achieve its purpose via another means (i.e. phone call, video call, letter or card) please do so. We are purchasing tablets to ensure that skype/video calling is accessible to residents and their families.

Hand washing – Please ensure that you wash your hands thoroughly before you visit the home, and regularly whilst you are there. There is guidance on effective handwashing in each toilet/bathroom.

Hand sanitiser – Please use the hand sanitiser that is kept by the visitors book in all homes

Catch it, bin it, kill it – Please ensure that you keep tissues to hand so that you can catch any coughs or sneezes. Extra tissues have been made available to the homes.

If you have travelled back from any of the worst affected areas please do not visit the home. Please follow the government guidance on the actions you should take

If you are experiencing symptoms of Coronavirus (Covid-19) please do not visit any of the homes. Please follow government advice on the actions you should take.

For full information and the guidelines set out by the government please follow the links below –

We will continue to follow government advice, and will take any additional steps necessary to ensure the continued safety of all residents.

Join our team

We are often on the lookout for talented and passionate caring staff so please contact us if you would like to apply for a role.

01303 269 944